(USJ 21 Subang Jaya) 17 January 2022
Job Description
- Provide excellent customer experience and maintain high level of service and professionalism at all times.
- To attend to incoming calls from customers.
- To attend to livechat enquiries from customers.
- Telephone or email response / follow up on initial interactions.
- To conduct outbound call to list of customers.
- Log all incoming requests or complaints in ticketing system.
- Provide high service standards to meet customer needs and expectations.
- Provide first level basic troubleshooting to identify product issues.
- Able to handle and manage customer's issues.
- Execute file transfer and ensure files are received and sent according to schedule.
- Download inbound Mastercard files and upload outbound files using MFE.
- Backup and perform housekeeping of files.
- Execute daily batch run and update the checklist.
- Escalate batch run issues to TPP team.
- Prepare batch run report to tentatively GM Operations.
- Monitor and manage all links to external systems / processors.
- Monitor and manage all internal links.
- Printing and distribution of reports.
- Any other task as assigned by team manager.
Job Requirement
- Must possess at least an Diploma or Bachelor's Degree in any fields.
- Good command in English and Bahasa Malaysia in both spoken and written.
- Proper phone etiquette with excellent interpersonal and active listening skills.
- Resourceful, proactive and able to work independently.
- Fast learner with good analytical thinking and problem solving skills.
- Ready to work in shift rotations (AM/PM/Midnights shift) based on business needs.
- Able to work on public holidays and weekends (based on business needs)